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Reviews & Testimonials

CLIENT PERSPECTIVES

Find out What Our Clients Say About Our Services

Craters & Freighters was founded to meet the needs of companies and individuals with heavy, oversized, high-value, awkward, and time-sensitive shipments that other shipping companies refused to handle. Since 1990, Craters & Freighters has provided comprehensive packaging, crating, and shipping solutions to clients around the globe. These clients include Fortune 500 high-tech and software companies, the world’s top museums and art galleries, and residential consumers.

Shipping Virtually Anything to Virtually Anywhere

“There isn’t much we haven’t shipped in the last 25 years,” says Diane Gibson, CEO and founder of Craters & Freighters. “Recently, we’ve ventured into the emerging unmanned systems and robotics industry. It’s a great niche for us because many of the prototypes being shipped need a custom design and engineering packaging solution. We’ll ship virtually anything to virtually anywhere. I can make that statement because we have professional packaging engineers on staff to provide unique custom-designed and engineered packaging solutions.”

Reviews

Average Rating:
4.1
Total Number of Reviews:
13
 
  • October 9, 2020
    fast.metropcs.com
    fast.metropcs.com
  • August 6, 2020
    Amy B
    Amazing service on the shipping side and on the receiving side from San Jose to Sydney Australia. Support preparing the paper work, and communication preparing for final delivery was outstanding. Thank you William in San Jose.
  • February 14, 2020
    Lisa G.
    Fabulous service, would highly recommend. Helped us move items from our mother's apt to both coasts. Quick, friendly and perfect delivery
    Craters & Freighters
    Lisa- thank you so much for your thoughtful review and recommendation! We certainly appreciate having you as our customer and are so happy to hear that we were able to assist you with handling your mother's move. Thanks again and hope to work with you again in the future.
  • December 23, 2019
    Roland
    I had a great experience dealing with Stephanie O Leary in Las Vegas She guided me with patience being a zero in the PC world to fill papers etc She kept in touch and the goods were well taking care of while dealing from my home in NC
    Craters & Freighters
    Great to hear, Roland- thanks for the feedback! Glad that everything went smoothly and your experience overall was positive!
  • December 2, 2019
    Jessica T
    I too received no call back! They answer the phone without giving their names. I initially called the call center and was transferred to the Las Vegas office! On November 24, 2019 The female who answered never ask for my last name just my email! The next day I called the Las Vegas office and no one has my information requests. I started again this time giving my name and email. The female on the line never gave her name. I learned her name through the email sent seven hours later. I responded back quickly with the request for pictures she asked for. I quote was a little high so I asked for a senior citizen discount! I understand Thanksgiving Holiday but no response for the negotiation reduction. Instead I was sent an email for the pick up date. The sellers of the items were called and told before I received the email . I’m still waiting for the response to a discount or other options to a lower price.
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Testimonials

Electronics Crating & Shipping

“Many of our servers cost more than $400,000. Craters & Freighters comes to our site to pick them up, pack and crate them, track their travels and take care of things at the other end. When our clients see a Craters & Freighters box arrive at their site, they see the quality packaging and attention to detail that they would expect from us.” –West Corporation

Fragile Shipping

“The way that you and the rest of the employees in your office handled our shipment was impeccably professional throughout the whole process—pricing quotes, insurance, scheduling pickup, packing/crating the items, and securing transport for two delivery locations on opposite sides of the country.” –Megan Ball

Arts & Antiques Shipping

“I buy, sell and ship antiques all over the world and deal with shipping companies every few days. I know it sounds over the top but they are the best I have ever dealt with. It felt like I was talking to a friend that truly cared about me and my concerns; this is something I have never felt from a shipping companies employees before. Craters & Freighters Corporation is the top of the industry and can be trusted to handle any shipping needs.” –Carleton

Industrial Crating & Logistics

“You and your staff were absolutely awesome! Your providing me with the pictures of the unit taken during the uninstall process helped me immensely. It enabled me to hire the proper company to install the unit and will assist greatly during the reinstallation process. The level of service received by your company is above what a freight company normally provides! Also, when we had a last minute change to the ship to address, your staff accommodated the request at a reasonable price without interruption to the delivery date. Thank you for the professional, high quality service you provided.” –Debbie S.

International Shipping

“You can’t put a price on confidence and Craters and Freighters handles all details of complex shipping needs with efficiency, refreshing friendliness, professionalism, and exquisite attention to detail. After finding out we needed a fragile item shipped to Europe with only two days’ notice, we were desperate. We frequently use other large-scale shippers, but based on past experiences that were unpredictable and quite messy, we knew we needed to explore other options. Additionally, we needed a custom crate built to ensure that our item arrived in mint condition. We couldn’t believe C&F was able to pull off our request and this truly could not have been a more positive experience.” –Remington Designs

Antiques Crating & Shipping

“Craters & Freighters people were on-site, pleasant and, very importantly, on time. Craters & Freighters handled my antiques with special care knowing how sensitive the paint was and the impact any scratch could make on the final value. The furniture was delivered on schedule. Craters & Freighters unpacked the crates with the same attention to detail they had exhibited when they built and packed the original crates. There was not a scratch, dent or mark. As a matter of fact, there wasn’t even a speck of dust on either of them. They were perfect!” –Americana Antique Dealer