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Reviews & Testimonials

CLIENT PERSPECTIVES

Find out What Our Clients Say About Our Services

Craters & Freighters was founded to meet the needs of companies and individuals with heavy, oversized, high-value, awkward, and time-sensitive shipments that other shipping companies refused to handle. Since 1990, Craters & Freighters has provided comprehensive packaging, crating, and shipping solutions to clients around the globe. These clients include Fortune 500 high-tech and software companies, the world’s top museums and art galleries, and residential consumers.

Shipping Virtually Anything to Virtually Anywhere

“There isn’t much we haven’t shipped in the last 25 years,” says Diane Gibson, CEO and founder of Craters & Freighters. “Recently, we’ve ventured into the emerging unmanned systems and robotics industry. It’s a great niche for us because many of the prototypes being shipped need a custom design and engineering packaging solution. We’ll ship virtually anything to virtually anywhere. I can make that statement because we have professional packaging engineers on staff to provide unique custom-designed and engineered packaging solutions.”

Reviews

Average Rating:
4.0
Total Number of Reviews:
8
 
  • August 26, 2019
    Elvis M
    Thank you for crating and then loading for freighting my items to Uganda - East Africa, which I variously sent to your Baltimore shop, you worked as both my collection center and craters. I don't take that for granted, Thanks thanks Jake and your team who did an tremendously excellent job and I am very pleased. I received all items and they were well crated and on palettes. Thanks Again. Elvis
  • July 23, 2019
    Mark W
    I'd leave no stars if I could. Over several months ago I called requesting a shipping quote and never received a call back. I left a review indicating this and was quickly contacted by Kelly assuring me that I'd be contacted. That was on June 23rd last month and still nothing. Hard to believe that one would be just ignored when requesting a price for items that must be moved. It will be by some other company now.
    Craters & Freighters
    Mark, I sincerely apologize for us not getting back to you with a timely quote. It personally embarrassed me when I saw your review as we pride ourselves on our guest service. Based on your comment we have reorganized our team and put redundancies in place so this doesn’t happen again. It’s unfortunate that I can’t go back in time and fix your experience, but I just want you to know your comment was taken with the utmost seriousness and it will make us a better company going forward. If there is anything we can do for you in the future, please call me and I will personally take care of you. Thanks, Paul Eagleton Owner Craters and Freighters Las Vegas
  • May 24, 2019
    Daniel L
    Was extremely impressed with attentive attention from Will Cannon in San Jose, CA. Our large personal load crossed the pond with no glitch. One hiccup occurred, it went to a different sea port in UK making it inconvenient for us to collect, We were gratefully compensated by having the load delivered to its final destination, our home.
    Craters & Freighters
    Hi Daniel- Thank you so much for the feedback! We're so pleased to hear that your experience with Will and the San Jose crew was positive and that the hiccup was compensated in a meaningful way. We're glad to have you as a customer and hope to have the pleasure of working with you again in the future!
  • March 21, 2019
    Cia M
    The team responded to a rush job for us for 2 very large wooden pallets. They reworked a few problem areas and kept us moving to the deadline. The outcome met our expectations and they were great to work with.
    Craters & Freighters
    Cia- We're pleased to have been able to provide the service you needed in a time-critical situation and to your expectations. We appreciate you trusting us with your work and hope to have the opportunity to serve you again in the future!
  • January 28, 2019
    K. Wise
    Thank you for crating and then freighting my cherished piece of furniture from Portland to Colorado. Rob did an excellent job at his location and I am very pleased.
    Craters & Freighters
    Thanks for the great review! We appreciate you taking the time to leave us feedback and we're so glad to know your cherished furniture is right where you wanted it!
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Testimonials

Electronics Crating & Shipping

“Many of our servers cost more than $400,000. Craters & Freighters comes to our site to pick them up, pack and crate them, track their travels and take care of things at the other end. When our clients see a Craters & Freighters box arrive at their site, they see the quality packaging and attention to detail that they would expect from us.” –West Corporation

Fragile Shipping

“The way that you and the rest of the employees in your office handled our shipment was impeccably professional throughout the whole process—pricing quotes, insurance, scheduling pickup, packing/crating the items, and securing transport for two delivery locations on opposite sides of the country.” –Megan Ball

Arts & Antiques Shipping

“I buy, sell and ship antiques all over the world and deal with shipping companies every few days. I know it sounds over the top but they are the best I have ever dealt with. It felt like I was talking to a friend that truly cared about me and my concerns; this is something I have never felt from a shipping companies employees before. Craters & Freighters Corporation is the top of the industry and can be trusted to handle any shipping needs.” –Carleton

Industrial Crating & Logistics

“You and your staff were absolutely awesome! Your providing me with the pictures of the unit taken during the uninstall process helped me immensely. It enabled me to hire the proper company to install the unit and will assist greatly during the reinstallation process. The level of service received by your company is above what a freight company normally provides! Also, when we had a last minute change to the ship to address, your staff accommodated the request at a reasonable price without interruption to the delivery date. Thank you for the professional, high quality service you provided.” –Debbie S.

International Shipping

“You can’t put a price on confidence and Craters and Freighters handles all details of complex shipping needs with efficiency, refreshing friendliness, professionalism, and exquisite attention to detail. After finding out we needed a fragile item shipped to Europe with only two days’ notice, we were desperate. We frequently use other large-scale shippers, but based on past experiences that were unpredictable and quite messy, we knew we needed to explore other options. Additionally, we needed a custom crate built to ensure that our item arrived in mint condition. We couldn’t believe C&F was able to pull off our request and this truly could not have been a more positive experience.” –Remington Designs

Antiques Crating & Shipping

“Craters & Freighters people were on-site, pleasant and, very importantly, on time. Craters & Freighters handled my antiques with special care knowing how sensitive the paint was and the impact any scratch could make on the final value. The furniture was delivered on schedule. Craters & Freighters unpacked the crates with the same attention to detail they had exhibited when they built and packed the original crates. There was not a scratch, dent or mark. As a matter of fact, there wasn’t even a speck of dust on either of them. They were perfect!” –Americana Antique Dealer