Terms & Conditions

Terms and Conditions

Site Use and Content
You may view, copy, or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute, or publish any information from this site without the express written permission of Craters & Freighters Franchise Company. At any time Craters & Freighters Franchise Company may, without notice, make changes to this site or to the services or products described on this site. This site is copyrighted by Craters & Freighters Franchise Company.

By submitting your account information, including address, telephone number, fax number, and email address, you consent to receive business communications from us via all methods.

Links to Other Sites
This site may include hyperlinks to websites controlled or maintained by third parties. In these third-party sites, Craters & Freighters Franchise Company is not responsible for and does not endorse the contents of, use of, or any of the products or services offered. Further, Craters & Freighters Franchise Company has no ownership interest or claim in any trademarks, trade names, or service marks owned and protected by third parties.

Trademark information
The Craters & Freighters name, service, and service marks as identified on this site are registered trademarks or service marks of Craters & Freighters Franchise Company. All other products or services referenced on this site are the trademarks or service marks of their respective owners.

As the user of this website, you assume all responsibility and risk for the use of the internet and this server generally. Craters & Freighters Franchise Company and Craters & Freighters Franchise Owners disclaim all representations, warranties, or endorsements, express or implied, with regard to the information accessed from or via this server or the internet. In no event shall Craters & Freighters Franchise Company be liable for any indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, loss of data, or loss of profits arising out of or in connection with the use or performance of the information on this server or the internet generally. Craters & Freighters is not responsible for any damages incurred, consequential or otherwise, due to technical inaccuracies or typographical errors on this server. Craters & Freighters has the right to make changes and updates to any information contained within this server without notice and has the right to take this server out of service without prior notice.

Craters & Freighters does not warrant that the information on this server or the internet generally will be uninterruptible or error-free or that any information, software, or other material accessible from this server is free of viruses or other harmful components.

Shipments will be picked up at a dock or via a single door on the ground floor. Craters & Freighters may use a box truck equipped with a lift-gate. The estimate is based on a one-person pickup. If the shipper cannot assist the driver with oversize or overweight items, we may supply a second person. Additional charges may apply should you require additional personnel. With the condition of stairs or other obstacles at the pickup location, additional charges may apply. Contact us to learn more.

The consignee may be contacted, by phone, to set up a delivery day. Deliveries are typically made in the morning, Monday through Friday with a four-hour window. To keep shipping costs to a minimum, delivery is based on a one-person delivery to the door of the ground floor or to the tail end of the truck when cargo is oversize/weight. Items that weigh more than 100 pounds or are oversize will be considered delivered to the tailgate of the truck. The consignee will be responsible for unloading and should have the proper help at the delivery site. When the consignee cannot unload, you must contact us immediately for other arrangements made prior to shipping or delivery. We can usually provide any level of service that you require, including inside delivery, a second person, uncrating, lift-gate, and other services. Please note that these services will require an additional charge above the quoted amount. A 28-foot truck to 54-foot truck generally delivers shipments. If the consignee lives in an area where delivery by a large truck is prohibited, contact us immediately. Additional charges may apply.

If you wish to have your personally identifiable information removed from our system, contact us at [email protected].

You should declare the full value of each piece to be shipped. Full value can be defined as the amount you have paid for the piece or current market value if you have a recent appraisal. In the event of a claim, your payment will be based on the amount or the percentage of the value that you have declared. We are able to insure only the items that have been packed by Craters & Freighters. Your pre-packed goods can only be insured for theft or loss of an entire package. For complete details on our insurance coverage please read all the Terms & Conditions on the front and back of our house bill. You will be required to accept these terms and conditions prior to shipping with Craters & Freighters.

Crate Only
The packing or crating-only price covers pick up and crating in our regular service area. Call your local Craters & Freighters to determine if you are within the service area. The shipper is responsible for arranging transportation from Craters & Freighters. Craters & Freighters will build crates to your specifications or design custom wood or double-wall corrugated crates following a visual inspection of your product. Our highly specialized services include tailored crating, and the loading, blocking, and bracing of containers, ISPM 15, export VCI and VB crating, and much more.

Transportation Only
All items transported through Craters & Freighters must be securely and correctly boxed, contained, or crated for transport. Transportation or freight forwarding is not a blanket wrap service. The consignee is responsible for unloading, and the shipper is responsible for loading. Transportation or freight forwarding does not include insurance if the goods have been pre-packed or customer-packed. Other services are available; please call your local Craters & Freighters to discuss options and costs.

Transit Time
The average time to complete packaging and crating is three working days from the time of pickup. Actual transit or shipping time varies from three to ten working days depending on the length of haul and does not include the time for pick up, crating, and packaging. In most cases, residential deliveries add additional days to transit time because the receiver or consignee will be contacted to schedule a delivery day. The stated times are estimates and will vary by workload and location. Kindly discuss specific transit and delivery time with your Craters & Freighters associate.

All charges are non-refundable and must be paid in full before your goods are shipped. When a shipment is refused by the consignee, return freight and other applicable charges are not the responsibility of Craters & Freighters. Return charges must be paid in advance. Quoted and actual prices may vary after verification of size, weight, and value, or when additional special services requested. Please do not hesitate to contact your local Craters & Freighters location or call (866) 271-2756 with any questions or concerns.

Each Craters & Freighters location is individually (franchisee) owned and operated. Services, pricing, scheduling, and payment options vary by location. All questions, comments, quotes, tracking inquiries, and claims should be directed to the origin Craters & Freighters location.

All Craters & Freighters information found on this website and other information obtained through this website are the private, copyrighted property of Craters & Freighters. Without limitation, you are not authorized to make said information available on any other website or otherwise reproduce, distribute, copy, store, use, or sell the information for commercial gain without the express written consent of Craters & Freighters. Any access or use that is inconsistent with these terms is unauthorized and strictly prohibited. Each Craters & Freighters is independently owned and operated. All questions, comments, quotes, tracking inquiries, and claims should be directed to the origin Craters & Freighters location.