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FAQs

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Craters & Freighters Frequently Asked Questions

Below are answers to the questions we are most frequently asked. If you have a question that isn’t addressed or that is location-specific, please contact the independently owned and operated Craters & Freighters in your area.

General FAQs

Do you ship anything and everything?

Mostly, with the exception of the following items: barrels, food/perishable items, alcohol, guns (manufactured after 1899) and ammunition, and live animals. For your hazardous material shipping needs, please visit our Hazardous Materials Shipping page.

Can you come out to my location to assess my needs?

Yes, we can schedule an onsite consultation visit to determine the best packaging, crating, and shipping solution for your logistical needs.

Do you offer insurance?

Yes, please visit our Cargo Insurance page for more information and disclaimers.

Shipping FAQs

How will my item(s) be shipped?

Depending on the item and level of service requested, we ship by truck, air, and sea.

Do you ship nationwide?
Yes. We currently have 65+ individually owned and operated franchise locations across the country that specialize in shipping nationwide and internationally. Whether you’re a residential or business customer, we can assist you with all of your logistics needs.
Do you offer international shipping?

Yes, we do! Contact the local Craters & Freighters location for further information, quotes and availability. Please see our International Shipping page for more information.

Do you pickup and deliver?

Yes, all of our locations offer pickup and delivery services. Contact your local Craters & Freighters office for more information and pricing or visit our Pickup & Delivery page and request a quote online.

Can you provide white-glove delivery?

Yes, we know your high-value items require high-value care, so we offer white-glove services as an added option in shipping. We use blankets and floor runners whenever required to protect your home or business during the process. Visit our White-Glove Delivery page for more information

Do you offer time-critical and overnight services?

Yes, please contact your local Craters & Freighters office for more information and pricing.

Do you ship art, antiques, fragile and high-value items?

Yes! Please see our Art & Antiques page

Do you provide military and government shipping?

Yes, please see our Military & Government Shipping page.

Do you ship heavy industrial machinery and equipment?

Yes, we do! Please see the Heavy Equipment Crating & Shipping page.

Do you provide estate shipping services?

Yes, Please see our Estate & Trust Shipping page for more information.

Commercial FAQs

Can I set up a national account?

Yes. If you are a business who will regularly be shipping from various locations, please visit our Craters & Freighters Platinum page.

Do you ship containers?

Yes, we handle everything from small shipments to large, dedicated full container load shipments. Please visit our Container Loading page for more information.

Do you offer debris removal?

Yes, please contact the local Craters & Freighters location for information and pricing.

Do you handle hazardous material and dangerous goods?

Yes, we can pack and ship most hazardous materials according to 49 CFR, IMDG, and ICAO regulations. Our certified locations have the knowledge and skill to handle every detail of your shipment. Please visit our Hazardous Materials Shipping page for more information and certified locations.

Crating FAQs

Are all of your crates/boxes custom made?

Yes, every crate or corrugated box is custom-engineered and built to fit the specific needs of the items you are shipping for optimal protection.

Do you handle sensitive electronic equipment?

Yes, please visit our Server Rack & Electronics Crating page.

Do you provide ISPM 15 crates for export?

Yes, each of our locations has extensive knowledge of ISPM 15 policies and regulations.

What are the requirements for ISPM 15 crates?

According to the US Department of Agriculture:
International Standards for Phytosanitary Measures No. 15 require all solid wood packing material to be heat treated and stamped with an official mark. ISPM 15 requirements apply to all hardwood and softwood (coniferous and non-coniferous) packaging materials. The standard does not apply to wood packaging made wholly of manufactured wood products such as plywood, particle board, oriented strand board, or products created using glue, heat and pressure or a combination of these. The second alternative, Fumigation with Methyl Bromide (MB), while still acceptable is being phased out because of environmental reasons. The fumigator must be registered in the program in order to issue the ALSC Quality Mark. Important note to exporters: ISPM 15 requirements apply to all coniferous (softwood) and non-coniferous (hardwood) packing materials including dunnage. U.S. Inspection Agencies control the issuance of the ALSC Quality Mark and the presence of the Quality Mark ensures WPM produced in the U.S. and destined for export meets the importing countries regulations. Trading partners are adopting the ISPM15 in their import regulations. As the National Plant Protection Organization of the United States, the United States Department of Agriculture, in coordination with the wood packaging material industry, has developed an export program to guarantee compliance with the import requirements of trading countries. The program insures certified treatment and marking of wood packaging material for international trade, while maintaining traceability of the packaging material. The integrity of the program is dependent upon industries compliance.

Do you do on-site crating?

Yes, we can provide on-site crating at your place of business. Please visit our On-Site Crating page for more information.

Do you make reusable crates?

Yes! Save time, effort, and money by allowing us to design and build you a reusable crate, whether it’s for trade shows or other purposes. Please visit our Reusable Crates page for more information.

Do you provide heat shrink wrapping?

Yes, please contact your local Craters & Freighters office for more information and pricing.