FAQs

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Craters & Freighters Frequently Asked Questions

Below are answers to the questions we are most frequently asked. If you have a question that isn’t addressed or that is location-specific, please contact the independently owned and operated Craters & Freighters in your area.

General FAQs

Do you ship anything and everything?
Almost, with the exception of food and perishable items, live animals, alcohol, barrels, guns (manufactured after 1899), and ammunition. For your hazardous material shipping needs, please visit our Hazardous Materials Shipping page.
Can you come out to my location to assess my needs?
Yes, we’re happy to schedule a consultation at your location and determine the best crating, packaging, and shipping solution for your unique logistical requirements.
Do you offer insurance?

Yes, please visit our Cargo Insurance page for more information and disclaimers.

Shipping FAQs

How will my item(s) be shipped?

Depending on the item and level of service requested, we ship by truck, air, and sea.

Do you ship nationwide?
Yes. We currently have 65+ individually owned and operated franchise locations across the country that specialize in shipping nationwide and internationally. Whether you’re a residential or business customer, we can assist you with all of your logistics needs.
Do you offer international shipping?

Yes, we do! Contact the local Craters & Freighters location for further information, quotes and availability. Please see our International Shipping page for more information.

Do you pickup and deliver?

Yes, all of our locations offer pickup and delivery services. Contact your local Craters & Freighters office for more information and pricing or visit our Pickup & Delivery page and request a quote online.

Can you provide white-glove delivery?

Yes, we know your high-value items require high-value care, so we offer white-glove services as an added option in shipping. We use blankets and floor runners whenever required to protect your home or business during the process. Visit our White-Glove Delivery page for more information

Do you offer time-critical and overnight services?

Yes, please contact your local Craters & Freighters office for more information and pricing.

Do you ship art, antiques, fragile and high-value items?

Yes! Please see our Art Shipping and Antiques Shipping pages.

Do you provide military and government shipping?

Yes, please see our Military & Government Shipping page.

Do you ship heavy industrial machinery and equipment?

Yes, we do! Please see the Heavy Equipment Crating & Shipping page.

Do you provide estate shipping services?

Yes, Please see our Estate & Trust Shipping page for more information.

Commercial FAQs

Can I set up a national account?

Yes. If you are an organization that will be shipping from differing locations regularly, visit our Craters & Freighters Global Logistics page to learn more.

Do you ship containers?
Yes, we handle everything from small shipments to large, dedicated full-container load shipments. Please visit our Container Loading page for more information.
Do you offer debris removal?

Yes, please contact the local Craters & Freighters location for information and pricing.

Do you handle hazardous material and dangerous goods?
We do. We are able to safely pack and ship most hazardous materials according to IMDG, 49 CFR, and ICAO regulations. Our certified locations have the knowledge and skill to handle every detail of your shipment. Please visit our Hazardous Materials Shipping page for more information and certified locations.

Crating FAQs

Are all of your crates/boxes custom made?

Yes, every crate or corrugated box is designed to meet the specific needs of the items you are shipping; this maximizes protection.

Do you handle sensitive electronic equipment?

Yes, please visit our Server Rack & Electronics Crating page.

Do you provide ISPM 15 crates for export?

Yes, each of our locations has extensive knowledge of ISPM 15 policies and regulations.

What are the requirements for ISPM 15 crates?

International Standards for Phytosanitary Measures No. 15 (ISPM 15) requires all solid wood packing materials traveling overseas to be heat treated and stamped with an official mark. The program ensures the certified treatment of wood packaging material for international trade and offers traceability of the packaging material.

Do you do on-site crating?

Yes, we can provide on-site crating at your place of business. Please visit our On-Site Crating page for more information.

Do you make reusable crates?

Yes! Save time, effort, and money by allowing us to design and build you a reusable crate, whether it’s for trade shows or other purposes. Please visit our Reusable Crates page for more information.

Do you provide heat shrink wrapping?

Yes, please contact your local Craters & Freighters office for more information and pricing.