Craters & Freighters  - Frequently Asked Questions

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All of our franchises are independently owned and operated, and services may vary from location to location. Please contact the Craters & Freighters in your area of interest to discuss your requirements.

Shipping

Do you ship nationwide?

Yes. We currently have 60 franchise locations across the country which are individually owned and operated who specialize in shipping nationwide and internationally. Whether you’re a residential or a business customer, we can assist you with all of your logistics needs. 

Do you pick up and deliver?

Yes, all of our locations offer pick-up and delivery services.  Contact the local Craters & Freighters office for more information and pricing or visit our Pick-Up & Delivery page and request a quote online. 

Do you ship anything & everything?

Mostly, with the exception of the following items: barrels, food / perishable items, alcohol, guns (manufactured after 1899) and ammunition, live animals. For your hazardous material shipping needs, please visit our Hazmat Shipping page.

Do you offer time critical and overnight services?

Yes, please contact the local Craters & Freighters office for more information and pricing.

How will my item(s) be shipped?

Depending on the item and level of service requested, we ship by truck, air, and sea.

Do you ship art, antiques, fragile and high-value items?

Yes! Please see our Arts & Antiques page   

Do you ship heavy, industrial machinery and equipment?

Yes, we do! Please see the Heavy Equipment Crating & Shipping page.

Do you handle sensitive electronic equipment?

Yes, please visit our Server Rack & Electronics Crating page.

Do you provide military & government shipping?

Yes, please see our Military & Government Shipping page.

Can I set up a national account?

Yes. If you are a business who will regularly be shipping from various locations, please visit our Craters & Freighters Platinum page. 

Do you offer international shipping?

Yes, we do!  Contact the local Craters & Freighters location for further information, quotes and availability. Please see our International Shipping page for more information.

Do you provide estate shipping services?

Yes, Please see our Estate & Trust Shipping page for more information.

Can you come out to my location to assess my needs?

Yes, we can schedule an onsite consultation visit to determine the best packaging, crating and shipping solution for your logistical needs.

Do you provide ISPM-15 crates for export?

Yes, each of our locations has extensive knowledge of ISPM-15 policies and regulations. 

Do you do on-site crating?

Yes, we can provide on-site crating at your place of business.  Please visit our On-Site Crating page for more information. 

Do you provide heat-shrink wrapping?

Yes, please contact the local Craters & Freighters office for more information and pricing. 

Are all of your crates/boxes custom made?

Yes, every crate or corrugated box is custom engineered and built to fit the specific needs of the item(s) you are shipping for optimum protection.

Do you make re-usable crates?

Yes! Save time, effort and money by allowing us to design and build you a reusable crate, whether it’s for trade shows or other purposes. Please visit our Re-Usable Crates page for more information. 

Do you ship containers?

Yes, we handle everything from small shipments to large, dedicated full container load shipments. Please visit our Container Loading page for more information.

Do you offer insurance?

Yes, please visit our Cargo Insurance page for more information and disclaimers.

Can you provide white glove delivery?

Yes, we know your high-value items require high-value care, so we offer white glove services as an added option in shipping. We use blankets and floor runners whenever required to protect your home or business during the process. Visit our White Glove Delivery page for more information

Do you offer debris removal?

Yes, please contact the local Craters & Freighters location for information and pricing.

Do you handle hazardous material and dangerous goods?

Yes, we can pack and ship most hazardous materials according to 49 CFR, IMDG and ICAO regulations. Our certified locations have the knowledge and skill to handle every detail of your shipment. Please visit our Hazmat Shipping page for more information and certified locations.

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